Frameworks, real cases and lessons from the operational trenches.
We share what we see working (and what doesn’t) in Customer Service, Back Office, Sales and Applied AI — straight from what we learn with real clients.
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Claims Management in Brokerages: The Ramsec Case
Ramsec optimized claims management with operational efficiency and a flexible model to grow in the insurance sector.
Insurance Process Optimization: The BF Seguros
BF Seguros streamlines processes and boosts its commercial prospecting in insurance. We invite you to read how it managed to optimize its daily operations.
Success Story Digital Insurance Brokerage: PuntoSeguro
PuntoSeguro streamlined processes and reduced staff turnover thanks to Xternus, supporting its journey as a digital insurance brokerage.
Home Claims Management: The CuidaCasa Success Story
We present the CuidaCasa success story: Home claims management with operational efficiency and an enhanced customer experience.
Efficient Logistics Management with Amazon Relay and Alianza Logistics
Success story in efficient logistics management and operational control with Amazon Relay and Alianza Logistics.
How Brokalia 10x-ed its insurance operations capacity with Xternus
Brokalia is an insurance brokerage that specialises in community insurance. Thanks to a flexible and efficient outsourcing solution from Xternus, the company was able to scale its operations and increase its management capacity by 10 times, without losing service quality.
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