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Flexible, Custom Teams That Drive Your Growth

We are your strategic partner for building scalable teams tailored to your needs, without rigid structures or hassle. Cut costs, boost efficiency, and gain agility with our flexible talent and AI-powered agents.

Brokalia logo
JLA Seguros logo
puntoseguro logo
Unit-Seguros logo
BF Seguros logo
Arista-brokers logo
GES Seguros logo
RAMSEC logo
Suarez Consultores logo
Cuidacasa logo
Brokalia logo
JLA Seguros logo
puntoseguro logo
Unit-Seguros logo
BF Seguros logo
Arista-brokers logo
GES Seguros logo
RAMSEC logo
Suarez Consultores logo
Cuidacasa logo

Key Results from Our Outsourcing Model

60%

Average reduction in operating costs

14 days

Average setup time for a functional team

5%

Annual turnover, ensuring stability and commitment

96.99%

Overall client satisfaction rate across our projects

Areas of Support

Back‑office, helpdesk, sales, data entry, and more, supported by human and AI talent. 

talento-humano

Human Talent  

ia

AI Agents

directivos-por-hora

Hourly‑based Management

Our Process

  • Diagnosis

    Analyze your current processes, business goals, and opportunities.

  • Team Design

    Define required roles, operational structure, and methodologies.

  • Recruitment

    Hire specialized talent focusing on experience, skills, and cultural fit.

  • Training

    Onboard the team into your tools, protocols, workflows.

  • Launch

    Deploy the team with operational supervision and KPI tracking.

  • Optimization

    Continuously assess performance and implement improvements.

Industry-Specific Solutions

Tailored outsourcing services for

Insurance

Fintech

eHealth

Logistics

eCommerce

Recursos gratuitos para transformar tu operación

Creamos este espacio para compartir, de forma clara y práctica, cómo aplicar tecnologías como la inteligencia artificial y la automatización, junto con modelos de outsourcing eficiente. Nuestros recursos están orientados a múltiples sectores como seguros, fintech, salud digital, logística y comercio electrónico, con la participación de expertos y casos reales que inspiran acción.

Why It Works: Real Trust

Manager BF Seguros Suilem Fernández

Manager, BF Seguros

Suilem Fernández

“Xternus has become a key piece of our team. Their flexibility helps us handle spikes in any area.”

Jordi Nuñez perdil, Operations Director, Cuidacasa

Operations Director, Cuidacasa

Jordi Núñez

“The Xternus team showed great professionalism coordinating appointments between repairers and clients.”

Natalia MarÍn, Claims Director, Brokalia

Claims Director, Brokalia

Natalia Marín

“We noticed a significant improvement in productivity, something we didn’t expect.”

Your Next Team Ready in Days, No Internal Expansion Needed

Add pre-vetted talent without increasing your payroll or facing delays.

FAQs

Frequently asked questions about our operating model

Customer service, sales, technical support, back-office, administrative roles, fractional managers, and AI agents.

We easily integrate with your processes, tools, and culture.

Total control via KPIs and frequent reporting.

No. Can operate with your current tools or ours.

Yes, across Europe and Latin America.

We hire and manage your entire team under our own employment terms. You define the objectives and processes, and we handle recruitment, training, and supervision. You simply pay a fixed monthly fee per team member, with no legal concerns.

10 to 15 days from contract signing.
Scalability? Fully scalable with 15 days' notice, no penalties.

Absolutely. You can increase or reduce your team size with just 15 days' notice. No extra costs, penalties, or complicated legal procedures. Perfect for seasonal demands or rapid growth.

Rigorous selection, daily supervision, real-time metrics, under 5% turnover.

We follow a rigorous recruitment process, include daily supervision, track real-time performance metrics, and offer employment conditions that keep turnover below 5% annually. Plus, we provide immediate backup in case of any unexpected issues.

Replacement guaranteed within 5 business days at no extra cost.

Tu socio estratégico para optimizar procesos. Innovamos en externalización y offshoring.

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Recursos

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