Logistics

Optimize your SLAs and scale operations with operational intelligence, automation, and specialized teams. At Xternus, we drive a more agile and efficient logistics model for 3PL operators and logistics providers. We activate flexible talent and global teams that ensure operational continuity, real-time visibility, and improved ROI across every stage of the supply chain

Industry Overview

Take your service standards to the next level and scale your operations through operational intelligence, automation, and high-performance teams. At Xternus, we enable a more agile and efficient logistics model designed specifically for 3PL operators and logistics providers. We activate flexible talent and global teams that integrate into your structure to ensure business continuity, delivering real-time visibility and a significant ROI improvement across every stage of the supply chain, from warehouse operations to final delivery. This approach translates into end-to-end agility and control, where we professionalize the most critical back-office tasks such as document management, invoicing, and shipment tracking. Supported by Operations & Process Optimization methodologies, we ensure that physical flows and documentation flows move in perfect synchronization, eliminating administrative bottlenecks. At the same time, we optimize the management of your dispatch operations by coordinating loads and time slots with analytical support from our Data & Analytics capabilities, maximizing punctuality and strict compliance with your SLAs. Our methodology strengthens customer service through multilingual teams specialized in incident management and international communication, integrating advanced technology within our Digital, Technology & AI capabilities to deliver full traceability for every shipment. We implement strategies tailored to 3PL operators, aligned with Risk, Compliance & Resilience frameworks, ensuring rigorous contractual control and sustained operational improvement. In this way, we protect your service levels through structured processes and continuous monitoring that transforms your logistics data into actionable strategic decisions. The impact of our collaboration on your logistics operations is designed to turn daily challenges into immediate competitive advantages. By providing scalable technical capacity, we enable your business to respond quickly to seasonal demand peaks without compromising quality or response times. If you are looking for a structure that combines the operational robustness required for transport and warehousing with the analytical precision of the digital era, this solution becomes the strategic lever for your logistics company to lead the sector with efficiency, control, and measurable results.

Our Solutions for Logistics

Comprehensive services designed specifically for the unique needs of your industry

People & Organization

Applied AI In-Company Training

Hands-on AI programs tailored to your roles and data: from prompts and copilots to governance and use cases.

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Operations

Billing & Accounting (BPO)

Streamline billing, invoicing, accounts payable/receivable, and month-end close with a managed hybrid team that reduces errors and accelerates cash.

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Parcel Incident Management

Parcel Claim Management

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Transportation Control Tower

Real-time shipment visibility, exception management, and carrier coordination to reduce delays and claims.

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Strategy, Growth & Customer

External Sales Development Representatives (SDRs)

Dedicated SDR pods to research, prospect, and book meetings for your AEs using agreed playbooks.

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Latest Insights for Logistics

Expert analysis and thought leadership specifically for the logistics sector

guide

Checklist to assess your brokerage’s readiness for a DANA

Assess your brokerage’s readiness for a DANA and improve its operational resilience for a better response capacity.

Nov 17, 2025
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article

How to apply AI and outsourced process automation without losing the human touch

Learn to automate outsourced processes with AI and flexible talent without losing the human touch.

Nov 14, 2025
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article

Outsource administrative tasks and improve your company’s efficiency

Learn how to outsource administrative tasks and gain time, efficiency, and control in your company.

Nov 12, 2025
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article

How an efficient COO turns dispersion into direction and value

Discover how the most efficient COOs turn operational complexity into measurable growth.

Nov 6, 2025
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guide

Optimize your logistics project management with this checklist

Practical checklist to manage logistics implementations and increase your ROI with KPIs and operational control.

Oct 27, 2025
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article

Managing demand peaks with flexible outsourcing solutions

Outsourcings is the key to handling demand spikes in seasonal sectors such as e-commerce, without increasing fixed costs.

Oct 8, 2025
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article

What is offshore outsourcing and how can it benefit Spanish SMEs?

How offshore outsourcing drives efficiency and competitiveness for Spanish SMEs.

Oct 1, 2025
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guide

Freelancers, BPO or Xternus? How to choose the best option for your company

Guide with a comparative table of Freelancers, Traditional BPO and Xternus for efficient outsourcing and strategic control.

Sep 24, 2025
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guide

Logistics Maturity: Identify Your Level and Optimize Your Operations

Assess your company’s logistics maturity and discover how to optimize resources and scale operations.

Sep 19, 2025
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case-study

Efficient Logistics Management with Amazon Relay and Alianza Logistics

Success story in efficient logistics management and operational control with Amazon Relay and Alianza Logistics.

Sep 8, 2025
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article

Smart Logistics: Key to Operational Efficiency

Smart logistics drives efficiency and control in the supply chain using data and advanced technology.

Aug 27, 2025
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article

Kepner-Tregoe Method to Solve Business Problems Efficiently

Learn how to use the Kepner-Tregoe method to make better decisions and solve problems.

Aug 8, 2025
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article

Business Adaptation Strategies to Grow in Uncertain and Evolving Markets

Adapting to change is a strategic necessity, not just a survival tactic. In this article, Xternus shares practical business adaptation strategies to help Spanish SMEs build resilience, boost operational agility, and stay competitive in evolving markets.

Aug 6, 2025
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Our Logistics Experts

Meet our experienced consultants who specialize in the logistics sector

Mauro Flores

Business Developer

Ciudad de México, México

Juan Pérez

Senior Partner

Madrid, Spain

Es un gran consultor

Igor Fernandez

Founder & Managing Partner

Madrid, Spain

Bio example

Ready to Transform Your Logistics Business?

Connect with our logistics experts to discuss your specific challenges and opportunities

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