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Capability:Business Process Outsourcing (BPO)

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Showing 7 of 12 insights
case-study

Claims Management in Brokerages: The Ramsec Case

Ramsec optimized claims management with operational efficiency and a flexible model to grow in the insurance sector.

8 min readSep 9, 2025
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article

Business Adaptation Strategies to Grow in Uncertain and Evolving Markets

Adapting to change is a strategic necessity, not just a survival tactic. In this article, Xternus shares practical business adaptation strategies to help Spanish SMEs build resilience, boost operational agility, and stay competitive in evolving markets.

4 min readAug 29, 2025
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case-study

Success Story Digital Insurance Brokerage: Punto Seguro

Punto Seguro streamlined processes and reduced staff turnover thanks to Xternus, supporting its journey as a digital insurance brokerage.

8 min readSep 9, 2025
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case-study

Transforming Insurance Claims Processing: A 60% Efficiency Gain

How a leading insurance company achieved 60% faster claims processing and 95% accuracy improvement through our BPO services.

6 min readAug 20, 2025
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whitepaper

The Future of AI in Business Operations

Explore how artificial intelligence is reshaping business operations across industries.

8 min readAug 20, 2025
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case-study

How Brokalia 10x-ed its insurance operations capacity with Xternus

Brokalia is an insurance brokerage that specialises in community insurance. Thanks to a flexible and efficient outsourcing solution from Xternus, the company was able to scale its operations and increase its management capacity by 10 times, without losing service quality.

5 min readSep 9, 2025
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article

A practical framework to transmit your company culture

How to implement a simple, replicable system to ensure culture doesn’t get stuck in a manual: Be · Hear & Read · Live & Do · Evaluate & Correct.

8 min readSep 4, 2025
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