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Capability:Change Management

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Showing 12 of 33 insights
case-study

Claims Management in Brokerages: The Ramsec Case

Ramsec optimized claims management with operational efficiency and a flexible model to grow in the insurance sector.

8 min readNov 7, 2025
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article

How to transform a reactive brokerage into a flexible and preventive organization

Transform your brokerage from reactive to preventive and flexible, increasing efficiency and business results.

6 min readJan 6, 2026
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case-study

Insurance Process Optimization: The BF Seguros

BF Seguros streamlines processes and boosts its commercial prospecting in insurance. We invite you to read how it managed to optimize its daily operations.

8 min readNov 4, 2025
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article

Outsource administrative tasks and improve your company’s efficiency

Learn how to outsource administrative tasks and gain time, efficiency, and control in your company.

8 min readJan 6, 2026
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article

Business Adaptation Strategies to Grow in Uncertain and Evolving Markets

Adapting to change is a strategic necessity, not just a survival tactic. In this article, Xternus shares practical business adaptation strategies to help Spanish SMEs build resilience, boost operational agility, and stay competitive in evolving markets.

4 min readOct 14, 2025
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guide

Freelancers, BPO or Xternus? How to choose the best option for your company

Guide with a comparative table of Freelancers, Traditional BPO and Xternus for efficient outsourcing and strategic control.

12 min readJan 6, 2026
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guide

Is your insurance brokerage ready to outsource operations?

Determine if your brokerage can successfully outsource operations and grow without increasing fixed costs.

5 min readJan 8, 2026
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guide

Optimize your logistics project management with this checklist

Practical checklist to manage logistics implementations and increase your ROI with KPIs and operational control.

8 min readJan 2, 2026
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case-study

Home Claims Management: The CuidaCasa Success Story

We present the CuidaCasa success story: Home claims management with operational efficiency and an enhanced customer experience.

8 min readNov 4, 2025
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guide

Checklist to optimize processes in brokerages and avoid efficiency loss

Evaluate the efficiency of your brokerage and detect key improvements to reduce costs and optimize processes.

5 min readJan 5, 2026
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article

How an efficient COO turns dispersion into direction and value

Discover how the most efficient COOs turn operational complexity into measurable growth.

6 min readJan 5, 2026
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guide

Hidden costs of growth in brokerages without defined processes

Identify hidden costs and improve your brokerage efficiency without increasing staff.

6 min readJan 5, 2026
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