Build
Local talent access
You skip months of hiring and start with a profile backed by a 6-month guarantee.
For whom
You want to reinforce your team with specific roles without running a hiring process.
Commitment
Single fee: 20% of annual gross
Plans and pricing
You won't find only rates here.
You'll find fit.
We don't publish closed rates because every operation depends on its volume, functions, sector and management load. But you can see all seven programs, their commercial model and, where it applies, calculate an indicative estimate.
01 —Programs catalog
Seven plans grouped by problem, not by price.
Talent
AI Solutions
Consulting
Calculate fee→
Build Offshore
Offshore talent access
Quality talent, up to 50% cheaper, flexible and fast to hire.
For whom
You have internal management capacity and want to optimize your extended team's hourly cost.
Commitment
Continuous guarantee · 4-6 wk replacement
Most chosen
Expand
Light outsourcing
You grow capacity without extra management load and keep technical direction in-house.
For whom
You want to grow capacity without taking on extra management, keeping technical direction in-house.
Commitment
Continuous guarantee · 2 wk replacement
Operate
Full outsourcing
We commit to outcomes, not hours, and you offload the burden of running the operation.
For whom
You want a partner to own an entire area with measurable commitments.
Commitment
Governance reviews (QBR)
AIRA
AI done right
You adopt AI with methodology and legal framework, without building a department from scratch.
For whom
You want to adopt AI in a structured way: training, legal framework, advisory and implementation.
Commitment
Legal and compliance framework
LYRA
Voice AI
You automate voice support with measured quality and continuous operation.
For whom
You want to automate phone support or vocal processes with AI agents in production.
Commitment
Operated under voice-specific SLAs
One-off project
Consultoría operativa
One-off project
You get actionable analysis without taking on a recurring commitment.
For whom
You need a one-off analysis or redesign without a recurring commitment.
Commitment
Operational due diligence
Why you won't see "from €X" on this page.
It's not a marketing decision. It's a technical one.
01
A fixed price doesn't cover 99% of cases.
An operation with 200 contacts/day and another with 12,000 are nothing alike — neither in cost, profile nor SLA. Publishing a number would turn a page into an impossible promise.
02
Your sector determines the final service.
Insurance has compliance retail doesn't. SaaS has seasonal volume banking doesn't. The quote is built from your sector, not from a market average.
03
Others charge by the hour. We charge by fit.
Build is a fee, Expand is monthly, Operate is an annual outcome-based contract, Consulting is a fixed project. The program decides the unit.
04
And if you choose wrong by price? That's not on us.
We don't just give you our number: we help you put it in context and understand whether the value justifies the investment.
02 —More than price. Choose what you need
Solve it inside, with an external provider,
or with Xternus.
Whether consulting or BPO, whether thinking the problem or operating it, the real options are always three. Here's the honest read on when each one fits — before looking at programs, quotes or calls.
Solve it inside
Internal team and criteria
What's delivered
Whatever your team can produce with available time and knowledge. Full control of the how, but all judgment, execution and management load stays inside.
How it's contracted
Salaries, structure and hours from your own people. Fixed cost: if load drops, cost doesn't drop. If it rises, you depend on time-to-hire or stealing capacity from other projects.
Who carries the risk
All on you. No contractual guarantee, no SLA, no exit clause. If the project drifts or the operation goes down, there's no one to hand the bill to.
What's left at the end
All the learning and muscle stays in-house. That's the real edge of this model — and the reason it's still the right choice in many cases.
Where this model winsWhen the problem is strategic and knowledge must live inside the company, and you have time, available talent and management capacity to build without shortcuts.
Solve it with Xternus
Program with fit
What's delivered
Depends on the program: a built and handed-over team, an SLA-managed operation, or a consulting project with closed deliverables. Scope is signed before starting, not negotiated on the fly.
How it's contracted
Each program with its own unit: fee in Build, variable monthly in Expand, annual outcome-based in Operate, fixed project in Consulting. You pay for fit, not for hours or loose deliverables.
Who carries the risk
Shared in writing. Contractual SLAs with measurable KPIs, 6-month guarantee in Build, outcome-based contract in Operate, fixed scope in Consulting. If we fail, we pay for it.
What's left at the end
Documentation, processes, trained team and, if you want, full handover. Knowledge stays with you — not an asset we keep to lock in the next invoice.
Where this model winsWhen the "how" matters as much as the outcome, you need measurable results with deadlines, and you don't want to choose between technical control, execution speed and ownership of knowledge.
Solve it with an external provider
Traditional consulting or BPO
What's delivered
A PowerPoint recommendation or an autopilot-managed operation — depending on the provider. Each covers half the problem: thinking or executing, rarely both with the same rigor.
How it's contracted
By senior hours in consulting, by agent-hour or by contact in BPO. Competitive pricing at very high scale, but the unit doesn't always match what moves your business.
Who carries the risk
Uneven split. Standard provider SLAs, not specific to your operation. If quality drops the bill rises; if the recommendation doesn't work the scope is renegotiated. Exit is usually costly.
What's left at the end
A report in a drawer or an operation that still depends on the provider. Knowledge stays outside, locking in the next contract — but leaves you without your own muscle.
Where this model winsWhen the problem is huge and very standardized, unit cost matters more than control, or you need the signature of a big-name brand to validate an internal decision.
Don't know where to start?
Tell us your case. We tell you which program fits.
The same 10 questions we ask our clients in the first discovery. You get a recommendation with fit-percentage per program — without going through sales.
Common questions.
If you need something more concrete, a 20-minute call solves almost everything.
Why aren't there public prices like in other services?
Because our programs aren't standard products: Build is a one-off fee, Expand and Operate are monthly or annual contracts depending on volume, AIRA and LYRA depend on technical scope, and Consulting is a fixed project. A fixed price on a landing would only fit a very specific case and misinform everyone else.
How much does it usually cost? I just want a ballpark.
The self-assessment recommends the right program in 4 minutes. If that program has an online calculator (Build, Build Offshore or Expand), you open the indicative quote there comparing with internal team and with a BPO. For the rest, the ballpark closes in a 20-minute call.
Can I combine several programs?
Yes. Almost all our clients do: Expand for customer support and Build to reinforce back-office, or Consulting first and then Operate. Each quote covers one process; at the end of the self-assessment you can request additional quotes.
What if I just want to talk to someone without filling a form?
You can book a call directly. The self-assessment isn't a filter, it's a tool so the conversation starts with a clear baseline — saves about 30 minutes of discovery. But if you'd rather skip it, no problem.
What does the quote include compared to BPO and internal?
Estimated monthly or project total cost, time to production, management resources required on your side, and a sensitivity scenario if your volume rises or drops 30%. All on one page, ready to take to committee.