What actually happens when we start working together: two initial decisions, four phases with concrete deliverables, shared day-to-day governance and a contract with no fine print. The same method applies to any Xternus program — talent, managed capacity, AI or consulting. The detail per program lives at plans and pricing.
together at kick-off
We don't dictate what to outsource, what to hire or how. Two decisions close the scope and the way we work alongside your team before anything is signed — and that close is what gets signed.
What's in and what stays out
From a full process to a very specific slice, a key role to a one-off project. You decide what to reinforce and what stays in-house.
How we integrate
We adapt to your culture and how you want us integrated. Both models are equally valid and can be combined across different parts of your business.
Every phase has a concrete timing, named owners and a deliverable that gets signed before moving to the next. No advances without explicit agreement.
Diagnosis
We map the current operation or the specific problem, identify bottlenecks, dependencies and hidden cost. We close this phase with an agreed scope, not an open brief.
Design and prep
We document the operating playbook by process, define auditable service commitments and recruit the team. If we're operating as reinforcement, we wire access and tools before go-live.
Go-live
The team enters production with daily oversight. Shared dashboard from day one. We calibrate against the baseline until we hit the agreed KPIs.
Continuous improvement
Monthly reviews with leadership, scope adjustment to actual volume, AI proposals with quantified return and team sizing aligned with the operation.
When a Xternus initiative is live — a managed operation, a hire, an AI rollout or a consulting engagement — this is how it runs. Three principles make it real:
Your CRM, your Slack, your Notion, your ticketing
Xternus teams operate inside your stack. No exports, no duplicate systems, no "our software": if your team uses Salesforce, so do we.
Daily, weekly and monthly at the cadence your team already runs
Morning operational stand-up, weekly joint calibration, monthly leadership review. Your internal team and ours run the rituals together, not in parallel.
An Xternus partner assigned to every account
Xternus leadership joins the weekly calibration and the monthly results review with the client's leadership. Not a brochure promise.
The end customer can't tell who's on your payroll and who's with Xternus. That's the integration we aim for.
Whatever the scope and however we relate to your team, every Xternus engagement includes these four elements. They are not extras — they are the baseline of how we operate.
A dedicated Xternus lead on your account
No middlemen, no anonymous helpdesk. A named lead coordinates every person and resource on your project and is your single point of contact day-to-day.
Clear KPIs from day one
Live shared dashboard, weekly check-in, monthly business review with leadership. No fine print: you see exactly what we see.
We don't just execute — we propose and ship improvements
We surface improvement opportunities and bring them to production. They don't end in a report — they show up in how the team works the next month.
When something new comes up, we handle it
If a need surfaces that wasn't in the original SOW — a campaign, a peak, an adjacent process — we take it on without renegotiating from scratch. Flexibility is part of the service.
A partner shouldn't ask you to commit to a year to find out if it works. Flexibility is structural and starts with the contract itself. The detail per program lives at plans and pricing.
Varies by program
Monthly with a 2-month minimum in managed capacity, annual in SLA-backed operations, per project in consulting and AI rollouts, per role in hiring. No artificial lock-in.
Monthly or per milestone
After the initial minimum, renewal is monthly in capacity/operations or per milestone in projects. Which forces us to earn renewal every period — exactly what a good partner should do.
Per hour, month, milestone or project
In capacity: only hours executed. In operations: monthly fixed. In AI and consulting: per milestone or fixed project. In hiring: single fee. Every hour, milestone or deliverable is justifiable and auditable.
Tell us about your operation — volume, function, sector, objective — and we'll come back with which front (Talent, Capacity, AI or Consulting) fits best, which specific program fits and a fit-percentage. No sales call required.
10 questions. 4 minutes. Recommendation with fit-percentage.
You get the recommendation on screen and, if it fits, you can calculate an indicative quote or book a call to validate scope. The knowledge generated stays with you.
All seven Xternus plans on one page, grouped by problem and with their commercial unit. Or, if you'd rather skip the form, talk directly to a partner.