Articles, guides, reports, videos and webinars for operators evaluating how to add nearshore capacity to their teams.
Operational preparation for claims peaks in Spain
Data and trends of climate risk in Spain 2025. Learn the flexible capacity strategy to sustain your operation.
How to manage claims peaks with external operational support
Compare fixed structure, temporary support, and flexible talent in claims models. Discover which one removes backlog.
Checklist to optimize processes in brokerages and avoid efficiency loss
Evaluate the efficiency of your brokerage and detect key improvements to reduce costs and optimize processes.
How to avoid process inefficiency, slowing the growth of your brokerage
Optimize processes in your brokerage and free time to grow and improve your clients’ experience.
Internal inefficiencies and hidden costs that can slow your company growth
Discover the hidden costs that slow your company and learn how to improve internal efficiency.
Hidden costs of growth in brokerages without defined processes
Identify hidden costs and improve your brokerage efficiency without increasing staff.
Automation and flexibility to avoid bottlenecks in insurance
Avoid bottlenecks in insurance with automation and flexible teams for faster and more efficient processes.
How to avoid bottlenecks in insurance with automation and flexible teams
Avoid bottlenecks in insurance by using automation and flexible teams to save time and work better.
Checklist to assess your brokerage’s readiness for a DANA
Assess your brokerage’s readiness for a DANA and improve its operational resilience for a better response capacity.
How to apply AI and outsourced process automation without losing the human touch
Learn to automate outsourced processes with AI and flexible talent without losing the human touch.
How to transform a reactive brokerage into a flexible and preventive organization
Transform your brokerage from reactive to preventive and flexible, increasing efficiency and business results.
Outsource administrative tasks and improve your company’s efficiency
Learn how to outsource administrative tasks and gain time, efficiency, and control in your company.
Checklist of administrative tasks to outsource before expanding your team
Identify which administrative tasks to outsource and free your team to focus on strategy and growth.
How an efficient COO turns dispersion into direction and value
Discover how the most efficient COOs turn operational complexity into measurable growth.
Optimize your logistics project management with this checklist
Practical checklist to manage logistics implementations and increase your ROI with KPIs and operational control.
Is your insurance brokerage ready to outsource operations?
Determine if your brokerage can successfully outsource operations and grow without increasing fixed costs.
Managing demand peaks with flexible outsourcing solutions
Outsourcings is the key to handling demand spikes in seasonal sectors such as e-commerce, without increasing fixed costs.
How to achieve 24/7 customer service without ruining your SME
Learn how your SME can offer 24/7 and multi-language support without higher costs using offshore teams.
What is offshore outsourcing and how can it benefit Spanish SMEs?
How offshore outsourcing drives efficiency and competitiveness for Spanish SMEs.
Freelancers, BPO or Xternus? How to choose the best option for your company
Guide with a comparative table of Freelancers, Traditional BPO and Xternus for efficient outsourcing and strategic control.
Logistics Maturity: Identify Your Level and Optimize Your Operations
Assess your company’s logistics maturity and discover how to optimize resources and scale operations.
A practical framework to transmit your company culture
How to implement a simple, replicable system to ensure culture doesn’t get stuck in a manual: Be · Hear & Read · Live & Do · Evaluate & Correct.
Practical Guide to Start Delegating Tasks
Stop being the bottleneck and multiply your impact.
Smart Logistics: Key to Operational Efficiency
Smart logistics drives efficiency and control in the supply chain using data and advanced technology.
Kepner-Tregoe Method to Solve Business Problems Efficiently
Learn how to use the Kepner-Tregoe method to make better decisions and solve problems.
Business Adaptation Strategies to Grow in Uncertain and Evolving Markets
Adapting to change is a strategic necessity, not just a survival tactic. In this article, Xternus shares practical business adaptation strategies to help Spanish SMEs build resilience, boost operational agility, and stay competitive in evolving markets.