Industry
Bilingual back-office for accounting, legal and consulting firms
Mid-size accounting, legal, healthcare admin and consulting firms have a steady stream of recurring back-office work — billing, scheduling, document prep, intake, claims — that turns into a hiring problem the moment it grows.
The challenge
Recurring admin work eats partners' time and margin
Xternus runs dedicated bilingual teams that absorb that work end-to-end, with documented playbooks and QA, so partners and senior staff can stay on billable work.
+45%
throughput per FTE in recurring back-office
–40%
fully-loaded cost vs. local equivalent
Operational challenges
01
Hiring drag
Every back-office hire is a search, a ramp-up and a retention risk that distracts from clients.
02
Documentation gap
Knowledge sits in the heads of senior staff. Onboarding new admin hires is painful.
03
Compliance
Confidentiality, data residency and audit trails — non-negotiables that generic VAs don't cover.