Bilingual nearshore teams for US real estate brokerages
US brokerages and teams compete on speed-to-lead and follow-up cadence — but local hires for ISAs, transaction coordinators and listing ops are expensive and turn over fast.
Lead response speed and back-office throughput at half the local cost
Xternus operates dedicated bilingual teams from LATAM that work inside your CRM and dialer (Follow Up Boss, kvCORE, Lofty, BoomTown), in your time zone, indistinguishable from a local hire — at a fraction of the cost.
Operational challenges
Speed-to-lead
Most leads die after 10 minutes. Local ISAs are expensive and rarely cover evenings or weekends.
Bilingual market
Hispanic buyers and sellers are a growing share — Spanish-only or English-only teams leave deals on the table.
Back-office bottlenecks
Transaction coordination, listing ops and admin pile up. Agents end up doing them at the worst hourly cost.
Turnover
Local ISA roles churn fast; every replacement is months of recruiting and ramp.