Industry
Nearshore SDRs, support and customer success for SaaS
Mid-market SaaS companies need SDRs, L1/L2 support and customer success at a cost that lets them keep building. US and EU hires move the unit economics in the wrong direction.
The challenge
Scale GTM and post-sales coverage without burning runway
Xternus runs dedicated nearshore teams from LATAM — same time zones as your US office, multilingual coverage for EU markets, and tooling-native (Salesforce, HubSpot, Intercom, Zendesk).
x2
pipeline in 6 months with a dedicated SDR pod
+22%
NRR uplift with proactive customer success
<2h
median first response in L1 support
Operational challenges
01
Time-to-value
Onboarding determines retention. Customer success can't be a side responsibility of an AE.
02
International coverage
Serving multiple markets without opening offices in each one.
03
Cost of GTM
US-based SDRs cost more than the ARR they generate in year one.