Multilingual 24/7 traveler care for hotels, OTAs and tour operators
Travel runs on the traveler's experience — and that experience is made or broken in every interaction: booking, check-in, travel disruption, complaint, cancellation. All multilingual, all 24/7.
Extreme seasonality, multilingual 24/7 and experience as the product
Xternus operates traveler care, reservations and post-stay teams for boutique and mid-market hotels, OTAs, travel agencies and tour operators. Multilingual teams that absorb peak season without leaving an oversized payroll the rest of the year.
Operational challenges
Extreme seasonality
Seasons concentrate 60% of revenue in a few months and leave overstaffed payrolls the rest of the year.
Multilingual 24/7
Travelers contact you in English, German, French, Italian, Portuguese and more. Internal night shifts are unviable in mid-market.
OTA fragmentation
Booking, Expedia, Airbnb, Hotelbeds and direct: different rules, different SLAs, same expected experience.
Experience as product
One mishandled disruption becomes a public review and affects ranking and price.