Combinable building blocks rather than standalone products. Each one packages flexible talent, defined processes and the right technology — pick the mix that fits your operation.
Technical Support Agents (L1/L2)
Stand up multilingual L1/L2 support with clear playbooks, SLAs, and escalation paths.
Parcel Incident Management
Parcel Claim Management
Claim Managment for Insurance Brokers
Transform your claims handling from a cost center into a competitive advantage. Our specialized claims experts integrate seamlessly with your team, delivering exceptional customer experiences that turn challenging moments into loyalty-building opportunities.
Content Moderation & Community Management
Keep your platform safe and vibrant with policy-aligned moderation and proactive community engagement.
Appointment and booking management
Dedicated team that captures, confirms and reschedules appointments and bookings across channels — phone, web, chat and email — with automated confirmations and staggered reminders that cut no-shows.
Transportation Control Tower
Real-time shipment visibility, exception management, and carrier coordination to reduce delays and claims.
Collections & Recoveries Management
Reduce overdue balances and improve cash by standardizing dunning, dispute resolution, and promise-to-pay follow-up.
Billing & Accounting (BPO)
Streamline billing, invoicing, accounts payable/receivable, and month-end close with a managed hybrid team that reduces errors and accelerates cash.
Administrative Back Office (Registrations, Claims, etc.)
Scale admin operations, registrations, updates, claims intake, through standardized playbooks and automation.
Document Management & Digitization
Digitize and organize documents with secure access, retention, and automation to cut cycle times and errors.
Real Estate Asset Management
Optimize yields and occupancy with disciplined operations, tenant experience, and data-driven decisions.
Virtual Assistants & Executive Support
Reliable assistants for calendars, travel, inbox, research, and documentation—trained on your playbooks.
Data Entry & QA Specialists (Campaign-based)
On-demand data entry and quality assurance pods to process peaks accurately and on time.
Telemarketing & Outbound Campaigns
Outbound calling and multichannel campaigns for lead generation, upsell, renewals, and surveys.
External Sales Development Representatives (SDRs)
Dedicated SDR pods to research, prospect, and book meetings for your AEs using agreed playbooks.
Marketing Automation
Automate journeys, scoring, and campaigns to compound growth with clear attribution.
Quoting & Sales Support for Insurance Brokers
Improve speed and accuracy of quotes with standardized intake, insurer follow-ups, and CRM updates.
Sales Admin Support
Centralize quotes, contracts, CRM hygiene, and order processing so sales teams spend time selling, not doing admin.
Fractional CMO
Senior marketing leadership part-time to align strategy, brand, and demand with measurable growth.
Fractional CFO
Part-time CFO to improve cash, forecasting, unit economics, and board reporting.
Fractional SDR Manager
Experienced SDR leadership to build playbooks, coaching, and dashboards that raise pipeline generation.
Fractional CSO (Chief Sales Officer)
Senior sales leadership to align GTM, capacity, comp, and forecasting—without the full-time cost.
Fractional CHRO
Part-time people leadership to align org design, talent, and culture with your strategy.
Xternus AIRA
Phased AI adoption program: in-company training, legal adequacy, deployment of official AI solutions and continuous advisory with a fractional CAIO. Like having an external AI department, without hiring the team yourself.
Xternus LYRA
Turnkey voice AI agents: design, deployment and operation under SLAs. Maintained by Xternus, integrated with your telephony and CRM. For phone support, qualification and high-volume vocal processes.
Xternus Workspace
Work platform with controlled AI for employees. Governed access to models, templates and corporate agents, with audit, usage logging and AI Act-aligned policies.
Applied AI In-Company Training
Hands-on AI programs tailored to your roles and data: from prompts and copilots to governance and use cases.
AI Act Compliance
Get ready for the EU AI Act with a pragmatic, risk-based roadmap: governance, controls, documentation, and monitoring.
Two ways to start a conversation
Self-diagnose your operation in 5 minutes, or talk directly with a partner.